Tuesday Times – February 20, 2018
Send your news to Kelsey Lovewell Lippard by 5:00 p.m. on Mondays! View each week’s Tuesday Times on the Libraries’ blog, 365 McIlroy.
Customer Service Training
Join Valerie Casey with Human Resources for an important training on Customer Service. This free training will be held February 21st, 9am-11am, in ADMN 429.
Topics include identifying customers at the University, steps to diffuse challenging situations, the importance of good customer service in alignment with University goals, and strategies on how to improve your customer service skills including:
- Analyzing customer’s needs and problems
- Learning the skills needed to provide exceptional customer service
- Learning how to overcome objections
Seats are limited. Please visit the EDP Training Calendar to register or email Valerie at valeriec@uark.edu.
Cultural Competence for Information Professionals
Join us at 11 a.m. tomorrow (Wednesday) in MULN 486 for this month’s National Network of Libraries of Medicine webinar, Cultural Competence for Information Professionals. According to the National Association of Social Workers, cultural competence is “a congruent set of behaviors, attitudes, and policies that enable a person or group to work effectively in cross-cultural situations.” This webinar will provide an introduction to cultural competence and discuss why it is important and how it applies to the work of information professionals.
Guest Speaker: Shaundra Walker, PhD, Interim Library Director of the Ina Dillard Russell Library at Georgia College
Reminder: Library Classified/Non-Classified Staff Meeting
Please make plans to attend tomorrow from 2-3 p.m. in MUN 104.
Wrangling Library Data: Analytics, Dashboards, and Spreadsheets
Tabatha Farney, author of Using Digital Analytics for Smart Assessment (ALA Editions, 2018), will kick off the conference with her talk, “Being a True Analytics Advocate.” As the Director of Web Services and Emerging Technologies for the Kraemer Family Library at the University of Colorado at Colorado Springs, Tabatha brings her experience using and writing about different types of analytics to our discussion.
During the day, learn from a variety of peers and experts – each time slot offers two or three different programming options. A sampling of the sessions includes:
- Moving from Excel to LibInsight
- Data Visualization for the Rest of Us: A Beginner’s Guide
- Finding Your Meaningful Metrics
- The Evolution of Cataloging: Best Practices for Metadata Management and Measuring Metadata Quality
Check out the conference website for complete session descriptions and registration information.
We have registered as a library and reserved room 472B for Thursday, Feb. 22 from 9 a.m. – 4 p.m. All are welcome to attend all day or to drop into sessions of interest.
Developing Integrated Services for Open Access and Data – Presentation Sponsored by the Open Access Group
Please join us on Tuesday, 27 February, at 3 PM in Mullins 486 for the virtual presentation ‘Open Scholarship at Indiana University: Developing Integrated Services for Open Access and Data Services.’ This presentation will address Indiana University Libraries’ model for providing repository, journal, and data publishing services in the Scholarly Communication Department. Jamie Wittenberg will discuss the adoption and implementation of the Indiana University Bloomington Open Access Policy and its impact on the formation of library services in support of open scholarship. She will share information related to outreach, faculty engagement, assessment, campus partnerships, and plans for future work.
About the presenter:
Jamie Wittenberg is the Head of the Scholarly Communication Department at the IU Libraries. Her work focuses on enabling open access to scholarship, facilitating reuse, and advocating for transparent research practices. Jamie and her team run an institutional repository for the IU research community as well as an open journal publishing platform and research data service. Jamie is working in collaboration with library developers to operationalize workflows from the IU faculty reporting system to the institutional repository. Jamie’s current research includes work on preprint deposit pipelines, pedagogical models for data services, personal digital archiving methods, and NSF and Sloan-funded research on publishing digital 3D objects.
Opera in the Ozarks
Mark your calendars for three events to celebrate the opening of the Opera in the Ozarks archives. All are free and open to the public.
A Voice Master Class will kick off the events on Wednesday, Feb. 28. Dr. Joel Burcham, professor at the University of Oklahoma, will be guiding four Opera Studio students with their vocal techniques from 2-4 p.m. in the Stella Boyle Smith Concert Hall in the Fine Arts Center. Burcham is a U of A alumnus (master’s in music) and an alumnus of the Opera in the Ozarks workshop near Eureka Springs. A reception will follow.
The second event will be held right here in Mullins. On Thurs., March 1, the Opera in the Ozarks archives will be open for a drop-in viewing in the Special Collections department from 8:30 to noon. We anticipate some alumni from the OIO program will be on hand to tell some stories.
To conclude the events, a concert of opera arias and other songs will be given in Faulkner Performing Arts Center from 1-4 p.m. March 1. This is your opportunity to enjoy–for free!–some great opera music from Carmen, Rigoletto, Tosca, etc., presented by Dr. Burcham and students from the U of A Opera Theatre program. A reception will follow.
Sustainability Tip of the Week
Cut back on plastic use by skipping the plastic cutlery. Bring silverware from home, or get a set of travel cutlery! There are many different options that cost less than $10 on Amazon.
Calendar of Libraries’ Events – mark your personal calendars!
| Date | Event |
| 2/21 | Customer Service Training, 9-11 AM, ADMN 429 |
| 2/21 | Cultural Competence webinar, 11 AM, MULN 486 |
| 2/21 | Staff Meeting, 2-3 PM, MULN 104 |
| 2/22 | Wrangling Library Data, 9-4, MULN 472B |
| 2/27 | Developing Integrated Services for Open Access & Data, 3 PM, MULN 486 |
| 2/28 | Opera in the Ozarks: Master Class with Dr. Joel Burcham |
| 3/1 | Opera in the Ozarks: Archive Viewing, Concert & Reception |
| 3/19 | Sierra system moving to hosted; downtime 8-10 AM |
Out-of-Office Notices
| Name | Dates | Need Anything, Please Contact (479-575-XXXX) |
| Kathleen Lehman | 2/28-3/5 | Lora Lennertz 5-5545, Lynaire Hartsell 5-4103 |